100% SATISFACTION GUARANTEE
We stand behind everything we sell. If returning a bike you must notify us within 3 days of purchase and Accessories & Apparel must be in the original packaging within 30 days and we will replace it or give you a refund. Original receipt required. Restocking fees may apply. Please read "Returns" below for more information.
SHIPPING (Contiguous U.S.)
Four shipping options are offered for merchandise delivery:
|Order Amount||Standard Shipping**||Store Pickup*|
|Up to $98.99||$7.99**||FREE|
|$99.00 and over||FREE**||FREE|
Note: Orders usually ship within 24-48 hours of being placed. Next-day (overnight) orders are usually delivered by the end of the following day.
** Please note that some items may be subject to additional shipping and handling charges because of size or weight including, but not limited to car racks, trainers, bikes, wheels, fenders and handlebars.
Sorry, but we do not ship outside of the Contiguous U.S.
Most orders will be ready within 2-3 business days. Please keep in mind that some items may require additional processing time to transfer from off-site locations. Other items may require additional processing time for assembly. We will call or email you once your order is ready for pickup. If you need an item right away we ask that you call us to confirm that the product is available before heading over to our store. Unless special arrangements are made in advance, orders need to be picked up within 15 days or a 10% restocking fee will be charged.
We protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts all of the information you provide to us and prevents outside parties from being able to "see" your transaction information. When your account information is displayed on your screen, we only display the last five digits of your credit card numbers. You also have the choice of whether or not to save credit card information with us in your Online Account.
We sometimes use other companies (third-party service providers) to perform functions on our behalf. Examples include fulfilling orders and delivering packages. They need access to some personal information in order to perform their duties but may not use this information for other purposes.
Occasionally, some items are unexpectedly out of stock or unavailable and may be backordered. If this should occur, the total shipping charge for orders split into multiple shipments will not exceed the amount quoted on the original order.
If there’s a problem with something you purchased from us, you can either bring it to our store or ship it back. Ship returns via Ground UPS or insured US Mail (we do not accept CODs). We will refund shipping costs on damaged or merchandise we sent incorrectly. Merchandise returned that appears used will be subject to a restocking fee. (Labor fees are not refundable, i.e., custom built wheels.)
Please notify stores for returns over $100. You must have a return authorization number clearly marked on the outside of the package or the item will be refused. A return authorization number can be obtained by phone or email.
PRICES AND INFORMATION
Our website is intended to help you. We make every effort to maintain current, accurate prices in our online catalog. And we strive for similar accuracy and timeliness with the other information we offer here. We appreciate your understanding should any of the prices or other information provided be incorrect and regret any inconvenience such mistakes may create. Please bring any errors you find to our attention on your next visit or by calling or emailing us. Thank you!